Warranty

Product Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Purchasing from Table & Chair Express:

Table & Chair Express will accept product returns and assist you to repair, replace or issue you with a refund under warranty where:

  • The product is found to be defective/incorrect/incomplete/faulty, and;
  • If your product or order is incorrect or incomplete, you are required to notify Table & Chair Express and provide photos within 3 business days of receiving your delivery.
  • You have an order reference/ receipt or adequate proof of purchase.

Product Warranty:

Listed/ extended product defect and/or structural warranty periods such as 60-months or 5 years are limited to genuine defects only and do not cover wear & tear.

Product/s that have been used for a fair length of time prior to the defect being noticed may be subject to reduced compensation at the discretion of Table & Chair Express and/or Table & Chair Express’s suppliers.

If a fault arises in a product, you must notify Table & Chair Express immediately and cease using the product.

Product Warranty Information:

The following terms and conditions apply to Table & Chair Express products:

  • After reviewing the products and the fault is determined as a major failure where the product cannot be used for its intended purpose the customer can choose:
    • a refund considering the following factors which may affect the amount refunded:
      • the type of failure.
      • the length of time since the product was purchased.
      • type of product.
      • how you are likely to have used the product.
      • the length of time for which it is reasonable that the product would be used.
      • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

 

  • an identical replacement, or one of similar value if reasonably available.

 

  • If the fault is determined as a minor failure where the product can still be used for its intended purpose Furnlink will at their discretion do one of the following:
    • repair the goods.
    • replace the goods with a product of similar type, value and features.
    • offer a refund considering the following factors which may affect the amount refunded:
      • the type of failure.
      • the length of time since the product was purchased.
      • type of product.
      • how you are likely to have used the product.
      • the length of time for which it is reasonable that the product would be used.
      • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

Warranty Process:

  1. The customer is required to complete the Warranty Claim Form.
  2. Table & Chair Express will then assess the claim considering the following factors…
    • the type of failure.
    • the length of time since the product was purchased.
    • type of product.
    • how you are likely to have used the product.
    • the length of time for which it is reasonable that the product would be used.
    • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
  3. Table & Chair Express will either
    1. conclude and skip to step 4. or,
    2. ask for more information, photo and/or video evidence to be provided. Failure to provide more information, photo and/or video evidence will automatically deny the claim.
    3. engage the product manufacture for further product/batch information history
  4. Table & Chair Express will accept or reject the warranty claim and notify the customer with all relevant and supporting details.

Product Replacements:

  • Table & Chair Express may replace the goods with a product of similar type, value and features if the product has been sold out and/or discontinued.
  • Replacement Product/s warranty period/s start from the original purchase date and not from the time they were replaced.

Important:

  • Table & Chair Express reserves the right to assess the condition and age of goods before providing a repair, exchange or refund.
  • You must monitor and regularly check product/s for defects and immediately cease using the product/s when a fault arises.
  • Failure to meet conditions as laid out in this policy may result in a repair, exchange or refund being refused.

Purchasing from Authorised Distributors/ Retailers:

  • If you purchased a Table & Chair Express product from an Authorised Distributor/ Retailer/ Stockist, you must process your warranty via them and abide by their Product Warranty Policy.

    Your Details









    Order Details





    Please enter as much information as possible to support your warranty claim.


    Please describe (in detail) where the product are used. For items damaged in freight, please add an image showing the entire package.

    Supporting Images



    Please upload pictures of the faulty products clearly showing the affected area(s) on each individual item.


    Please upload images showing the venue and area of where the products are used.

    Confirmation and Extra Information



    Please enter any other supporting notes or information.

    Tick to confirm you have read our Product Warranties in our Terms & Conditions of Sale*

    Yes, I have read the Terms & Conditions of Sale

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